Flight Cancellation and Long Delays: Notification of Rights under EC Regulation No 261/2004

Cyprus Airways makes every effort to operate their published schedules, however, in certain occasions it may not be possible to do so and a flight may be delayed or cancelled. This notification informs you of your rights under EC Regulation No 261/2004 should such case arise.

FLIGHT CANCELLATION NOTICE

Applicability

The following rules shall apply:

• in the event of the non-operation of a flight which was previously planned to be operated by Cyprus Airways and in which at least one place was reserved;
• in respect of flights departing from an airport in the EU, and flights operated by a Community air carrier departing from an airport in a third country to an airport in the EU (unless you received benefits or compensation and were given assistance in that third country);
• on condition that you have a confirmed reservation;
• only to passengers traveling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer program or other commercial program.

Rules for Compensation and Assistance

If your flight is cancelled, Cyprus Airways will offer you the following assistance:

1. A choice between:
   1. reimbursement within seven days (in cash, by electronic bank transfer, bank orders or bank cheques or, with your signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
   2. re-routing, under comparable transport conditions, to your final destination, at the earliest opportunity; or
   3. re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
2. In addition, Cyprus Airways will offer you, free of charge:
   1. meals and refreshments in a reasonable relation to the waiting time; and
   2. two telephone calls, telex or fax messages, or e-mails.
3. In the event of re-routing in connection with your cancelled flight, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, Cyprus Airways will also offer you:
   1. hotel accommodation in cases:
      • where a stay of one or more nights becomes necessary; or
      • where a stay additional to that intended by you becomes necessary; and
   2. transport between the airport and place of accommodation (hotel or other).
4. Except when:
   • you are informed of the cancellation at least two weeks before the scheduled time of departure; or
   • you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival; or
   • you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
   • Cyprus Airways can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
5. you are entitled to compensation as follows:
   1. EUR 250 for all flights of 1 500 kilometres or less;
   2. EUR 400 for all intra-Community flights of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
   3. EUR 600 for all flights not falling under (a) or (b) of this paragraph.

   When you are offered re-routing to your final destination on an alternative flight as described above at paragraph I. (b) or (c), and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight originally booked: (a) by two hours, in respect of all flights of 1 500 kilometres or less; or (b) by three hours, in respect of all intra-Community flights of more than 1 500 kilometres and for all other flights between 1 500 and 3 500 kilometres; or (c) by four hours, in respect of all flights not falling under (a) or (b) of this paragraph, Cyprus Airways may reduce the compensation described above by 50%.

For the above purposes, “final destination” means the destination on the ticket presented at the check-in counter, or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time is respected.

The assistance described above will apply without prejudice to any rights you may have under applicable law (including EU Directive 90/314 on package travel) to further compensation, although any such assistance granted may be deducted from any such further compensation.

DELAY NOTICE

Applicability

The following rules shall apply:

• in respect of flights departing from an airport in the EU, and flights operated by a Community air carrier departing from an airport in a third country to an airport in the EU (unless you received benefits or compensation and were given assistance in that third country);
• on condition that you have a confirmed reservation on the flight concerned and present yourself for check-in as stipulated and at the time indicated in advance and in writing or electronically, or, if no time is indicated, not later than 45 minutes before the published departure time;
• only to passengers traveling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer program or other commercial program;
• where Cyprus Airways is the operating carrier of the flight.

Rules for Assistance

When Cyprus Airways reasonably expect a flight to be delayed beyond its scheduled time of departure:

1. for two hours or more in the case of flights of 1 500 kilometres or less; or
2. for three hours or more in the case or all intra-Community flights of more than 1 500 kilometres and of all other flights between 1 500 and 3 500 kilometres; or
3. for four hours or more in the case of all flights not falling under (a) or (b).

Cyprus Airways will offer you free of charge:

• meals and refreshments in a reasonable relation to the waiting time; and
• two telephone calls, telex or fax messages, or e-mails.

When the time of departure reasonably expected is at least the day after the time of departure previously announced, in addition to the assistance described above, Cyprus Airways will offer you:

• hotel accommodation in cases
  • where a stay of one or more nights becomes necessary, or
  • where a stay additional to that intended by you becomes necessary; and
• transport between the airport and place of accommodation (hotel or other).

When the delay is at least five hours and you decide not to travel on the delayed flight, in addition to the meals and communications assistance described above, Cyprus Airways will offer you: reimbursement within seven days (in cash, by electronic bank transfer, bank orders or bank cheques or, with your signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.

We will offer you the assistance described above within the time limits set out in paragraphs (a)-(c) above with respect to each distance bracket.

The assistance described above will apply without prejudice to any rights you may have under applicable law (including EU Directive 90/314 on package travel) to further compensation, although any such assistance granted may be deducted from any such further compensation.